How do I choose the right shoe size?
Our shoes have a standard fit. We recommend ordering your usual size. If you are between sizes, choose the larger one. For example, if you usually wear size 6.5, go for size 7.
Can I measure my foot to determine my size?
Yes. Place a sheet of paper against the wall, stand with your heel touching the wall, and mark the tip of your longest toe. Measure the length and add 3 to 5 millimetres for comfort. Use our size chart to find the right fit.
Can I use other shoes as a reference?
Absolutely. Compare your favourite pair with our size chart. We also offer a comparison guide for popular brands.
How can I place an order?
Click "Add to Cart" on the product page, proceed to checkout, enter your details, and pay using one of our secure methods.
What payment methods do you accept?
We accept VISA, MasterCard, American Express, Maestro and more.
Is it safe to order from Dreamique Club?
Yes. Your data is encrypted and securely transmitted using SSL. We comply with all relevant privacy and consumer protection laws.
When will I be charged?
Your card will be charged only after your order is dispatched. If your order is partially fulfilled, you will only be charged for the items delivered.
Will I receive an order confirmation?
Yes, you will receive an email confirming your order.
What if I experience issues with payment?
Try clearing your browser history and cache. Then return to the site and try again. If issues persist, contact us at support@dreamiqueclub.com
Can I cancel my order?
Yes, if you contact us before 17:00 on the same day via email with your name, order number and date. If the order has already been processed, you can return the item once received.
Do you ship to the United Kingdom?
Yes. Delivery typically takes 5 to 9 business days.
What are the shipping costs?
Standard shipping is free. You can choose insured shipping protection for £2.95, which covers loss or theft up to £1250.
How can I track my order?
You will receive a tracking code by email once your order is shipped.
Can I return my order?
Yes, within 30 days of receiving it. Items must be in original condition and packaging.
How do I return an item?
Email us via support@dreamiqueclub.com with your order number and reason for return. You will receive instructions and the return address. Return shipping is at your own expense.
Can I return discounted items?
Sale items can be exchanged for another item or a store credit.
What if the item is defective?
If your product is defective upon arrival, we will send a replacement at no cost. Return shipping remains your responsibility.
How long does it take to process a return?
Returns are processed within 7 working days. If approved, your refund or exchange will be issued promptly.
Can I exchange for a different size or item?
Yes. You may request an exchange for another size or product. We cover the cost of sending the replacement.
Why does your clothing have no odor even after wear?
Our fabrics help neutralise the bacteria that causes body odor when we sweat. This keeps the garments feeling fresh and clean for longer.
Is Dreamique Club clothing suitable for sensitive skin?
Yes. We use hypoallergenic fabrics that are soft, breathable and gentle on the skin.
Why do dermatologists recommend hypoallergenic clothing?
Because these fabrics reduce the risk of irritation, making them ideal for daily wear on sensitive skin.
How does the breathability of your fabrics compare to others?
Our hypoallergenic fabrics allow better airflow and moisture regulation, keeping you comfortable all day.
Why is PVD plating used in your jewelry?
PVD creates a coating up to ten times thicker than standard methods. It is waterproof, long lasting and eco friendly.
Is Dreamique Club jewelry hypoallergenic?
Yes. Our jewelry is made from skin friendly, hypoallergenic materials ideal for sensitive skin.
How do I care for my jewelry?
Clean regularly with a soft cloth. Avoid harsh chemicals. Store your pieces separately to maintain their shine.
Is your jewelry waterproof?
Yes. Thanks to our durable materials and PVD plating, our jewelry is completely waterproof.
Do you offer a warranty?
Yes. All jewelry is covered by a two year warranty against tarnishing or discoloration. If your piece fades within two years, we will replace it.
What is the multi piece offer?
The more you buy, the more you save:
- Buy 2 items, get 10 percent off
- Buy 3 items, get 20 percent off
The discount is automatically applied at checkout.
What if my product becomes defective over time?
If the defect is not caused by misuse, wear or lack of maintenance, we will repair or replace the item. If a repair is not feasible, we will offer a comparable replacement or refund.
If the product has a defect that was not visible at the time of purchase, you must notify us within a reasonable period after discovering the defect. If the product is actually found to be defective by Dreamique Club (not due to normal wear, abuse, and/or lack of maintenance), Dreamique Club will repair or replace the product within a reasonable period set by Dreamique Club. During this repair, you are not entitled to a replacement product or any form of compensation. If Dreamique Club views a repair as not possible or cannot be expected given the costs of this repair, Dreamique Club offers a comparable replacement product. If this is not possible, we will refund you the purchase price.
If Dreamique Club's instructions are not followed, or if you have misused the product, or if you have not performed maintenance on the product, you are not entitled to any form of repair, replacement, or compensation. The possibility to invoke any form of warranty also expires if the product has been treated.
What is not covered by warranty?
Damage from misuse, lack of maintenance or unauthorised handling voids the warranty.
Customer Service Hours
Monday to Friday: 9:00 to 17:00
Saturday: 9:00 to 13:00
Email: support@dreamiqueclub.com
Phone: +31 6 11 24 15 89
Contact Form: Available on our website
We aim to respond within 48 hours.
